| Company name | TURTLE & HAWK INTERNATIONAL (OPC) PRIVATE LIMITED |
|---|---|
| Brand | AOJAAS |
| Registered Office | B405, Whistling Winds, Gunjur Palaya Road, Gunjur, Bengaluru, Karnataka - 560087, India |
| Contact | 📞 +91-9740402960 | 📧 turtlenhawk@outlook.com |
Shipping Methods
| International Orders | Orders for international buyers are shipped via registered international courier services and/or International Speed Post only. |
|---|---|
| Domestic Orders (India) | Orders for Indian buyers are dispatched through registered domestic courier services and/or India Post (Speed Post) |
Dispatch Timelines
All confirmed orders are typically processed and shipped within 1–2 business days from the date of successful payment, unless a different delivery schedule is mutually agreed upon at the time of order confirmation
Shipment timelines are subject to the operational norms and delivery capacity of the respective courier or postal services
Delivery Address
Orders will be delivered to the shipping address provided by the buyer at the time of checkout.
Please ensure the address is accurate and complete to avoid delivery delays or returns.
Delivery Confirmation
Once your order is shipped, a confirmation of dispatch will be sent to your registered email address provided during the order or registration process.
Limitations and Liabilities
TURTLE & HAWK INTERNATIONAL (OPC) PRIVATE LIMITED guarantees to hand over the consignment to the courier or postal authorities within the specified dispatch timeline.
However, we are not responsible for any delays caused by courier companies, customs clearance procedures, or postal authorities once the package is handed over.
Any estimated delivery times are for reference purposes only and are not binding.
Support and Queries
If you face any issues related to shipping, delivery, or tracking of your order, you can contact our support team:
- 📞 +91-9740402960
- 📧 turtlenhawk@outlook.com
Return & Refund Policy
Due to the perishable nature of tea products, returns are only accepted if:
➝ The item was damaged in transit
➝ The wrong product was delivered
To be eligible, you must report the issue within 48 hours of receiving the order with photographic evidence.
Refund Process
If your return is approved:
➝ Refunds are processed within 7–10 working days to the original payment method
➝ Shipping charges are non-refundable
Non-Returnable Items
➝ Opened tea packets
➝ Used accessories or infusers
➝ Gift boxes or hampers
To initiate a return, contact Us at: 📧 turtlenhawk@outlook.com 📞 +91-9740402960
Cancellation Policy
Orders can be canceled only if:
➝ The request is made within 4 hours of placing the order
➝ The order has not been shipped yet
After shipment, cancellations are not possible. For prepaid orders, refunds will be processed within 7 working days. Contact: turtlenhawk@outlook.com
Payment Policy
We accept the following payment methods:
➝ UPI
➝ Credit/Debit Cards (Visa, MasterCard, RuPay)
➝ Net Banking
➝ Wallets (e.g., PhonePe, Paytm)
➝ International cards (for global buyers)
All transactions are securely processed through encrypted payment gateways. We do not store any card or financial data on our servers.
